These Terms & Conditions govern your use of the madrid88 platform. Please read them carefully before registering an account or placing any wager. By accessing madrid88, you agree to be bound by these terms in their entirety.
In these Terms & Conditions, the following definitions shall apply unless the context requires otherwise:
You must be at least 21 years of age to register an account and use the madrid88 Platform. By completing registration, you warrant and represent that you are 21 years of age or older. madrid88 reserves the right to request identity documents confirming your age at any time. Accounts found to belong to individuals under the age of 21 will be immediately suspended, all funds will be withheld pending investigation, and the matter may be reported to relevant authorities.
The Platform is intended to serve players accessing the site for personal entertainment purposes. It is your sole responsibility to determine whether accessing the Platform is lawful in your jurisdiction. madrid88 does not represent that the services are available or appropriate for use in any particular jurisdiction. Residents of certain territories may be restricted from accessing the Platform; any attempt to circumvent geographic restrictions using VPN services or other technical means may result in immediate account suspension and forfeiture of funds.
Each individual may hold only one active Account on the Platform. Operating multiple accounts, whether under the same or different personal details, is strictly prohibited. madrid88 employs automated and manual detection systems to identify duplicate accounts. Where duplicate accounts are discovered, madrid88 reserves the right to merge balances, void wagers, suspend all associated accounts, and withhold pending withdrawals pending investigation.
You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, address, and contact details. You are obligated to update your account information promptly should any details change. madrid88 accepts no liability for losses arising from inaccurate account information provided by the Member.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account credentials with any third party. Any activity conducted through your Account, whether authorised by you or not, shall be your responsibility. If you believe your Account has been compromised, you must notify madrid88 customer support immediately. madrid88 shall not be liable for any loss resulting from unauthorised access to your Account caused by your failure to maintain credential confidentiality.
madrid88 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including but not limited to circumstances where: (a) the Member is found to have provided false registration information; (b) the Member is found to have breached any provision of these Terms; (c) the Member is suspected of fraudulent, collusive, or arbitrage activity; (d) the Member is identified as a politically exposed person or appears on applicable sanctions lists; or (e) continued operation of the Account would expose the Platform to regulatory, legal, or reputational risk. Where an Account is closed for breach of Terms, madrid88 may void outstanding wagers and withhold the balance pending investigation.
An Account that has not recorded any login activity for a continuous period of twelve (12) months will be classified as inactive. madrid88 reserves the right to apply a monthly dormancy administration fee to inactive Account balances following written notice to the Member's registered email address. Members may reactivate dormant Accounts by contacting customer support, subject to KYC verification requirements.
madrid88 accepts deposits and processes withdrawals via the payment methods listed on the Platform at the time of the transaction, which currently include Touch n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB FPX, Hong Leong Bank FPX, 7-Eleven Cliqq, and USDT TRC20. Available payment methods are subject to change without prior notice. Minimum and maximum deposit and withdrawal amounts are displayed within the cashier section of your Account.
All deposits must be made from payment accounts or methods registered in your own name. Third-party deposits are strictly prohibited. Funds deposited to madrid88 are held for wagering purposes and may not earn interest. madrid88 processes deposits as promptly as technically possible; processing times vary by payment method. In the event a deposit is credited to your Account in error, you are obligated to notify madrid88 immediately. madrid88 reserves the right to reverse erroneous credits without prior notice.
Withdrawal requests will be processed to the same payment method used for the corresponding deposit where technically possible. Before processing any withdrawal, madrid88 may require completion of KYC verification, including submission of government-issued photo identification and proof of payment method ownership. Withdrawals may be delayed or declined where (a) KYC documentation has not been provided or approved; (b) active bonus wagering requirements remain outstanding; (c) there is a reasonable suspicion of fraudulent activity; or (d) the withdrawal is subject to a mandatory cooling-off period following a first-time withdrawal request.
All bonuses, free bets, cashback offers, and promotional rewards offered by madrid88 are subject to specific terms and conditions published alongside each promotion. General bonus conditions applicable across all madrid88 promotions include:
All bets placed on the madrid88 Platform are subject to the specific game rules applicable to the product being played (casino games, sportsbook, slots, live dealer, arcade). General betting rules applicable across all products include:
The following conduct is strictly prohibited on the madrid88 Platform. Engaging in prohibited conduct may result in immediate account suspension, voiding of wagers and balances, and reporting to relevant law enforcement authorities:
All content on the madrid88 Platform, including but not limited to software, text, graphics, logos, game interfaces, audio, video, and the compilation thereof, is the property of madrid88 or its content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You must not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of madrid88.
To the fullest extent permitted by applicable law, madrid88, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from or in connection with your use of the Platform, whether based on warranty, contract, tort, or any other legal theory, and whether or not madrid88 has been advised of the possibility of such damages.
madrid88's total liability to you for any cause of action, regardless of the form of the claim, shall not exceed the total net deposits you have made to your Account in the twelve (12) months immediately preceding the event giving rise to the claim. This limitation applies notwithstanding any failure of essential purpose of any limited remedy.
madrid88 is committed to promoting responsible gaming. We provide tools that allow Members to manage their gambling activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. These tools are accessible from your Account settings. Members who wish to self-exclude from the Platform for a fixed or indefinite period may do so by contacting customer support. Self-exclusion requests will be actioned within 24 hours of receipt.
madrid88 strictly enforces the 21+ age restriction for all registered Members. If you are concerned about your gambling behaviour or that of someone you know, we encourage you to seek assistance from responsible gaming support services. For detailed guidance, please refer to our Responsible Gaming page.
madrid88 collects, processes, and stores your personal data in accordance with our Privacy Policy, which forms part of these Terms & Conditions and is incorporated herein by reference. By creating an Account, you consent to the collection and use of your personal data as described in the Privacy Policy. madrid88 will not sell your personal data to third parties for marketing purposes.
These Terms & Conditions and any disputes arising from or in connection with them shall be governed by and construed in accordance with applicable law. Any dispute that cannot be resolved through direct negotiation between the parties shall be submitted to binding arbitration under the rules of a mutually agreed arbitration body. The language of arbitration proceedings shall be English. This clause does not affect any rights you may have under mandatory consumer protection laws in your country of residence.
madrid88 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at its sole discretion. Amended Terms will be published on the Platform with an updated "Last Updated" date. Where changes are material, madrid88 will endeavour to provide reasonable advance notice via the Member's registered email address or via on-site notification. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, your sole remedy is to close your Account and withdraw any remaining balance, subject to these Terms.
If you have any questions, complaints, or requests relating to these Terms & Conditions or the operation of the madrid88 Platform, please contact our customer support team:
madrid88 operates a formal complaints procedure. Complaints submitted in writing will receive a substantive response within five (5) business days. If a complaint cannot be resolved to your satisfaction through direct correspondence, you may seek independent dispute resolution through the responsible gaming authority referenced on our Responsible Gaming page.
A fair, transparent, and secure platform for Malaysian players
Every madrid88 promotion publishes its wagering requirements, game weights, and expiry dates upfront. No hidden conditions — you always know exactly what is required before you opt in.
256-bit SSL encryption on all pages, KYC verification to protect against identity fraud, and session monitoring to detect unusual access patterns on your madrid88 account.
Withdrawals processed once KYC is complete. Touch n Go eWallet and Boost withdrawals are typically credited within minutes at madrid88 — no unnecessary delays on verified accounts.
Age verification is required at registration and during KYC. madrid88 does not permit underage gambling under any circumstances — a firm commitment, not a compliance formality.
madrid88 operates a documented complaints procedure with committed response timelines. Unresolved disputes may be escalated to independent arbitration — your recourse is guaranteed.
Deposit limits, self-exclusion, and cooling-off periods available to all Members. See our Responsible Gaming page for full details.
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